Welcome to Silverwood Properties LLC (“we,” “us,” or “our”). At Silverwood Properties LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us.
By using our website, services, or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information to provide you with the best possible service:
Personal Information
- Name
- Contact details (phone number, email address, mailing address)
- Identification documents (e.g., Emirates ID, passport copies)
- Financial information (e.g., bank account details, payment information)
Property-Related Information
- Property preferences (e.g., type, location, budget)
- Rental or purchase history
- Feedback or inquiries about properties
Technical Information
- IP address
- Browser type and version
- Pages visited on our website
- Cookies and similar technologies
Other Information
- Any additional information you voluntarily provide to us
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage real estate services, including property sales, rentals, and management.
- To communicate with you regarding your inquiries, bookings, or transactions.
- To send updates, newsletters, or promotional materials (if you opt-in).
- To improve our services, website, and customer experience.
- To comply with legal obligations, such as anti-money laundering regulations.
- To conduct market research and analyze trends.
3. Legal Basis for Processing Your Data
We process your personal information based on one or more of the following legal grounds:
- Consent: You have provided explicit consent for us to process your data.
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you.
- Legal Obligation: Processing is required to comply with applicable laws and regulations.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and marketing efforts.
4. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: Trusted partners who assist us in delivering services (e.g., property management companies, IT service providers).
- Legal Authorities: When required by law or to protect our rights and interests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
- Secure servers and encryption technologies.
- Restricted access to your data by authorized personnel only.
- Regular audits and updates to our security protocols.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Retention of Your Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- For customers: Data is retained for the duration of our relationship and for a reasonable period afterward to address any follow-up inquiries.
- For website visitors: Technical data (e.g., cookies) is retained for a limited time unless you opt-out.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we update or correct inaccurate information.
- Deletion: Request that we delete your personal data (subject to certain exceptions).
- Restriction: Request that we limit the processing of your data.
- Objection: Object to the processing of your data for specific purposes.
- Portability: Request that we transfer your data to another organization.
To exercise these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences.
- Analyze website traffic and usage patterns.
- Deliver targeted advertisements (if applicable).
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us